At NAQSHAN, every piece is printed to order. Because of this, we do not accept returns or exchanges for change of mind, sizing preference, or dissatisfaction with the artwork itself. We only accept returns for products that arrive defective or damaged, under the terms below.

What Qualifies as Defective

Your order is eligible for a return, replacement, or refund only if it arrives with:

  • Manufacturing defects (visible print errors, color banding, misalignment)
  • Physical damage sustained in transit (torn canvas, cracked/broken frame, bent corners)
  • Wrong item, wrong size, or wrong artwork shipped

Normal variation in color between your screen and the printed canvas, and minor texture variation inherent to canvas printing, are not considered defects.

Return Window

You must report a defective item within 7 days of delivery. Claims made after 7 days will not be eligible for return, replacement, or refund.

How to Report a Defective Item

To request a return:

  1. Email/WhatsApp us at support@naqshan.com or 923390081703 with your order number.
  2. Attach clear photos or unboxing videos of the product and its packaging showing the defect.
  3. Our team will review and respond within 1-2 business days.

We may request the item be returned to us for inspection before approving a replacement or refund. Do not discard the packaging until your claim is resolved.

Resolution

Once a defect is confirmed, we will offer, at our discretion:

  • A free replacement/reprint, or
  • A full refund to payment method excluding shipping costs

Non-Returnable Situations

  • Change of mind or dissatisfaction with the art style, color, or how it looks on your wall
  • Items damaged due to customer mishandling after delivery
  • Claims reported after the 7-day window
  • Orders where packaging/proof was not provided as requested

Order Cancellations

Orders can be cancelled free of charge only before they enter production. Once printing has started, orders cannot be cancelled or refunded except under the defect terms above.