Last updated: Aug 01, 2026

NAQSHAN (“we”, “us”, “our”) operates naqshan.com. This policy explains what information we collect when you visit or order from us, how we use it, and your choices.

By using our website or placing an order, you agree to the terms below.

1. Information We Collect

Information you give us directly:

  • Name, phone number, delivery address, and (if applicable) email collected at checkout
  • Order details and payment method (COD, card, or bank transfer)
  • Any messages you send us via WhatsApp, email, or contact forms

Information collected automatically:

  • IP address, browser type, device type
  • Pages visited, time on site, referring website
  • Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

  • Process and deliver your order
  • Contact you about order status, delivery, or issues
  • Respond to customer service inquiries
  • Improve our website and product offerings
  • Run and measure advertising campaigns (Google Ads, Meta/Facebook Ads)
  • Prevent fraud and abuse (e.g. repeated COD refusals)

We do not sell your personal information to third parties.

3. Who We Share Information With

  • Courier/delivery partners – to fulfil and deliver your order
  • Payment processors – to process card/online payments, where applicable
  • Advertising platforms (Google, Meta) – for ad targeting and performance measurement, in aggregated or hashed form
  • Service providers who help us run the business (e.g. hosting, analytics)

We do not share your data with anyone beyond what’s needed to run and improve NAQSHAN.

4. Cookies & Tracking

Our website uses cookies and pixels (including Google Ads and Meta/Facebook Pixel) to:

  • Remember your cart and preferences
  • Measure how visitors use our site
  • Show you relevant ads on other platforms and measure ad performance

You can disable cookies in your browser settings at any time; this may affect some site functionality.

5. Data Retention

We retain your order and contact information for as long as needed to fulfil orders, handle disputes/returns, and meet our own business record-keeping needs, after which it is deleted or anonymized.

6. Your Rights

You can contact us at any time to:

  • Ask what information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where we’re not legally/operationally required to keep it, e.g. for tax records)

Contact us at support@naqshan.com for any of the above.

7. Data Security

We take reasonable technical and organizational steps to protect your information, but no online system is 100% secure, and we cannot guarantee absolute security of data transmitted to us.

8. Third-Party Links

Our site may link to third-party sites (e.g. social media). We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

NAQSHAN does not knowingly collect data from children under 13.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

Questions about this policy? Reach us at support@naqshan.com