Frequently Asked Questions (FAQs)
What is NAQSHAN?
NAQSHAN is a canvas art brand created for people who want their spaces to feel personal, considered, and different.
We print personally curated artwork, not mass produced generic old arts everywhere, on premium canvas from contemporary abstracts and geometric compositions to expressive and experimental pieces. Every artwork is selected and developed with a distinct visual identity, so your walls don’t have to look like everyone else’s.
What makes NAQSHAN different from the art I can already buy locally?
A lot of conventional wall art is mass-produced and designed to be familiar rather than distinctive.
NAQSHAN takes a different approach. Our collection focuses on original artwork, contemporary aesthetics, and carefully considered compositions designed to work as part of your interior.
You’re not just filling an empty wall. You’re choosing something with a point of view.
Who is NAQSHAN for?
NAQSHAN is for anyone who wants their home, office, or personal space to feel more like their own.
Whether you prefer minimal, geometric, abstract, expressive, or contemporary art, our collection is designed for people who want something beyond generic wall décor.
Will the artwork look exactly like it does on my screen?
We make every effort to reproduce the artwork accurately. However, colours can appear slightly different depending on your screen, brightness, display settings, and viewing environment.
Minor differences between a digital preview and the physical printed artwork should therefore be expected.
How do I know which size is right for my wall?
We recommend considering both the wall dimensions and the surrounding furniture before selecting a size.
Our size guide provides visual comparisons between the available dimensions, helping you understand how each size will look relative to your space.
When in doubt, a larger artwork generally creates more visual presence on a larger wall, while smaller pieces can work well in compact spaces or as part of a curated arrangement.
Can I see how an artwork will look in my space?
Yes. NAQSHAN offers a “View in Your Space” feature that allows you to place the artwork in a photo of your room or space.
This is a 2D visual preview tool, designed to help you understand how the artwork will look in your environment in terms of style, placement, and overall aesthetic.
Please note:
- It is not a measurement or sizing tool
- It does not guarantee exact scale accuracy
- It is intended only for visual reference and styling preview
We recommend using it as a helpful guide, while still referring to the listed dimensions when selecting your size.
How should I care for my canvas artwork?
Keep your artwork away from prolonged direct sunlight, excessive moisture, and extreme temperature or humidity changes.
For routine cleaning, gently dust the surface with a soft, dry cloth. Avoid harsh cleaning products, excessive moisture, or abrasive materials.
Can I install the artwork myself?
Yes. NAQSHAN artworks are designed to be straightforward to install.
Use appropriate wall hardware for your wall type and the weight of the artwork. If you’re unsure, we recommend having the piece installed professionally.
Where should I place my artwork?
Choose a location where the artwork has enough visual space around it and complements the surrounding furniture and décor.
Avoid areas exposed to persistent moisture, excessive heat, or prolonged direct sunlight.
What sizes do you offer?
We currently offer three layouts/Orientations:
Square (1:1)
Small: 16 × 16 inches
Medium: 24 × 24 inches
Large: 30 × 30 inches
Portrait (3:4)
Small: 12 × 16 inches
Medium: 18 × 24 inches
Large: 24 × 32 inches
XL: 30 × 40 inches
Landscape (4:3)
Small: 16 × 12 inches
Medium: 24 × 18 inches
Large: 32 × 24 inches
XL: 40 × 30 inches
Every size within a layout maintains the same aspect ratio, so the artwork remains proportionally balanced whether you choose a smaller or larger size.
Can I choose between portrait and landscape?
For artwork available in the 3:4 or 4:3 layout, yes. The artwork can be presented according to the orientation offered on its product page.
The available orientation will always be shown before you place your order.
Can I request a custom size?
No. NAQSHAN currently offers the fixed sizes listed above. This allows us to maintain consistent proportions, print quality, pricing, and production standards across the collection.
Are NAQSHAN artworks ready to hang?
Yes. Each artwork is prepared as a finished wall piece according to the configuration shown on its product page.
Each artwork is framed and is ready to hang.
Can I commission a custom artwork?
NAQSHAN currently focuses on its curated collection rather than individual commissions.
If commissioned or custom artwork becomes available in the future, we will announce it separately.
How much does a NAQSHAN piece cost?
Prices vary according to the artwork and size selected.
The current price will always be displayed on the individual product page before you place your order.
How do I place an order?
You can place your order directly through the NAQSHAN website.
Simply select your preferred artwork and size, add it to your cart, and proceed through checkout.
What payment methods do you accept?
We offer both Cash on Delivery (COD) and online payment.
For COD orders, a 20% advance payment is required to confirm the order. The remaining 80% is payable upon delivery.
Alternatively, you can pay the full amount online at checkout.
Why is a 20% advance required for COD?
Is there an additional COD charge?
No separate COD handling fee is charged. However, the required 20% advance payment applies to all COD orders.
How long does delivery take?
Do you deliver across Pakistan?
Do you offer international delivery?
International delivery is currently not available.
How is my order packaged?
Every artwork is carefully packaged as a finished, framed, ready-to-hang piece to ensure it arrives in perfect condition.
After framing, the corners are securely protected, the artwork is wrapped in multiple layers of bubble wrap, and then placed in a durable outer protective packaging.
While the courier service handles transportation and delivery, our packaging is designed to provide maximum protection and safeguard the artwork throughout the shipping process.
Can I track my order?
Yes. Once your order has been dispatched, you will receive the relevant delivery/tracking information where available.
What if my order arrives damaged?
Please contact us within 24 hours of receiving your order through WhatsApp or support@naqshan.com.
Send us clear photographs of the packaging and the damaged artwork so we can review the issue.
If the damage is confirmed to have occurred during delivery or the artwork is found to have a manufacturing/production defect, NAQSHAN will arrange an appropriate resolution, such as a replacement or refund.
Claims made after the 24-hour window may not be eligible for a damage-related return or replacement.
What is NAQSHAN's return policy?
Because NAQSHAN artworks are produced specifically for individual orders, we do not accept returns simply because you changed your mind, no longer like the artwork, or feel that it does not suit your space.
Returns or replacements are only considered in cases where the artwork arrives damaged, defective, or materially different from what was ordered.
Any damage or defect claim must be reported within 24 hours of delivery.
For more details, read our return policy.
Can I return an artwork if I don't like it after receiving it?
No. We encourage you to carefully review the artwork, dimensions, orientation, and product details before placing your order.
A change of preference, personal taste, or the artwork not looking as expected in your space does not qualify for a return or refund.
What should I do if my artwork is damaged?
Contact us within 24 hours of delivery via WhatsApp or support@naqshan.com.
Please provide:
- Your order number
- Clear photographs of the artwork
- Clear photographs of the packaging
- A description of the damage
Our team will review the claim and guide you through the next steps.
What happens after I submit a damage claim?
Once we receive your claim and supporting photographs, our team will assess the issue.
If the damage or defect is confirmed to be covered under our policy, we will arrange a suitable resolution, such as a replacement or refund.
How do refunds work?
Approved refunds will be issued to the original payment method used for the order. Processing time may vary depending on the payment method and financial institution.
For COD orders, the refund process will be communicated by our support team after the claim is approved.
What if I ordered the wrong size?
Because artworks are prepared specifically for each order, choosing the wrong size does not qualify for a return or refund.
Please check the size guide and product dimensions carefully before placing your order.
What if I ordered the wrong artwork?
Orders should be reviewed carefully before checkout.
If you realize there is an issue immediately after placing your order, contact us through WhatsApp as soon as possible. We will try to assist if production has not yet begun.
Once an artwork has entered production, changes or cancellations may no longer be possible.
Still Have Questions?
If you still have questions about artwork, sizing, orders, delivery, or anything else, our team is here to help you.